Privacy Policy

Last updated: February 10, 2026

1. Information We Collect

When you use our website or book a cleaning service, Turnover Cleaning Pros ("we," "us," or "our") may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Property Details: Address, property type, number of bedrooms and bathrooms, and special access instructions you provide when booking a cleaning.
  • Payment Information: We accept Cash and Zelle. We do not store bank account details on our servers.
  • Usage Data: Pages visited, time spent on the site, referring URLs, browser type, and device information collected automatically through cookies and analytics tools.
  • Communications: Messages, emails, and notes you send us through our contact form, chat widget, or email.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule, confirm, and deliver cleaning services you request.
  • To communicate with you about your bookings, quotes, and account.
  • To send service reminders, follow-ups, and promotional offers (you may opt out at any time).
  • To improve our website, services, and customer experience.
  • To comply with legal obligations and resolve disputes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may include:

  • Essential Cookies: Required for the website to function properly (e.g., session management, authentication).
  • Analytics Cookies: Help us understand how visitors interact with our website so we can improve content and usability.
  • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

4. Third-Party Services

We may share limited information with trusted third-party service providers who assist us in operating our business, including:

  • Website hosting and cloud infrastructure providers.
  • Email communication and marketing platforms.
  • Analytics services (e.g., Google Analytics) to understand website traffic and usage patterns.
  • Mapping services to display our service areas.

These providers are contractually obligated to protect your information and may only use it for the purposes we specify. We do not sell your personal information to third parties.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information below.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: